Customer Service

Diemme Filtration’s filter presses are reliable, high-performing, and safe. To ensure optimal operation and longevity, it’s important to understand their characteristics, provide necessary care, and perform routine maintenance. Therefore, our customer service provides comprehensive, tailored solutions based on three key principles.

Proactivity

Thanks to IIoT technologies, we continuously monitor the status, efficiency, and energy consumption of your plant’s machines. This allows us to predict anomalies or malfunctions and take preventive action, thereby reducing downtime and potential repair costs.

Collaboration

We provide continuous, personalized support. Our experts are available remotely via phone, chat, or video call for assistance, advice, or training, as well as on-site for necessary interventions. Additionally, we provide a training program to help you handle routine tasks independently.

Innovation

We aim to provide excellent service tailored to your needs, exploiting the full potential of new technologies. That’s why we use advanced diagnostic, predictive maintenance, and troubleshooting tools. This approach allows us to intervene effectively, reduce risks, and optimize machine performance.

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